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How do I edit or cancel an order?

Air Waves On Demand processes orders Monday-Friday at 12pm EST. If you have a customer who places an order at 11am EST, they will only have 1 hour to edit …

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Order StatusShipping

An order says delivered but my customer did not receive the package. What do I do?

If your customer cannot find their delivered order, encourage your customer to check with their local post office. Sometimes when this happens, a package gets misdelivered or has a delivery …

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Order StatusShipping

How can I check on an order’s production status?

To check an order’s production status, go to the Air Waves OnDemand app dashboard. There, you will see the number of orders pending, in production, on hold and shipped. When …

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Order StatusProduction

Now that I have my store setup and orders are coming in, what can I do?

When an order is placed for through your store, we will charge the card on file and put the order into production. You’ll be able to view all order details …

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Getting StartedOrder StatusShopify

What is the production lead time?

We print all orders on demand so our lead time is based on the garment selection. Instant Message™ branded garments are Air Waves’ in-house garments. Production time on any of these …

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GeneralOrder Status

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Resources

  • Help Center
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  • Blog
  • Changelog

Learn

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© 2021 Air Waves LLC
  • About
    • How Does It Work?
    • Why Choose Us?
    • About Air Waves
  • Products
    • Current Products
    • Product Request Form
  • Resources
    • Getting Started
    • Print File Templates
    • Tutorials
    • Shopify Guide
    • Sample Orders
    • Shipping
  • Help Center
  • Blog
Get The App