Air Waves On Demand processes orders Monday-Friday at 12pm EST. If you have a customer who places an order at 11am EST, they will only have 1 hour to edit or cancel at no cost. If you have a customer who places an order at 12:01pm EST, they will have almost 24 hours to edit or cancel at no cost.
Due to our quick production and processing times, we cannot guarantee being able to edit or cancel an order.
If you need to make updates to an order, please contact us ASAP.
Orders in production may be subject to an additional cost.
Once the order has been fulfilled with a tracking a number, you will need to create a new order in your Shopify seller account with the necessary edits. The replacement order will be at your expense.